icons/arrow_down_24dp gfx/eyecatcher Icon_arrow_left Icon_arrow_right email linkedin-inverted phone Created with Sketch. Combined Shape
Experience One
Bosch, Danone, Postbank

Customer relationship in a digital world

Customers buy the experience, not the product

Alexa, how can I build a tree house?

What Alexa probably can't answer has become a major factor for a buying decision: the expected customer experience will make me go for the brand to help me build a tree house, feed the baby or to pay the next bill.

New technology, new relationships

Technology pioneers have set the benchmark for what people expect of brands and innovative customer services. Companies need a strategy for a unique and outstanding customer experience if they do not want to fall behind.

But only a great experience makes a difference. That is why we put real people at the center of every design decision. But ideas need momentum and real change requires our courage.

Reach out to every customer worldwide

The more customised your experience has become, the harder it is to scale globally. Behind every MVP we need to have a clear path for a scalable system that covers all aspects, from brand design to personalised contents.

Therefore we aggregate fragmented offers, contents and services and close gaps along the customer journey. We then build a design system covering all aspects of the user experience our client wants to scale. Only by doing this we can make sure that all departments of a company can leverage this and deliver a great customer experience worldwide.

One team, with our partners

Working closely with our clients in one integrated team is key to success. As one team we can work with customers to quickly validate and iterate on new improvements.

For every project we choose the right approach, whether it is lean UX, Service Design or Enterprise Scrum. Our team of consultants, UX designers, data scientists und experience engineers is always trying to find the next break-through interaction that will succeed customer expectations.

Fakten, Team und Kontakt

  1. Jens Fauth

    Managing Director
    Brand & Product Experiences, Consulting, Content Creation, Digital Showrooms

  2. Christian Poulsen

  3. Kathrin Eichhorn

  4. Luise Zimmermann

  5. Sascha Weisheit

Client

  1. Bosch, Danone, Postbank

Sectors

  1. Diverse

Disciplines

  1. Digitale Ökosysteme
  2. User Experience
  3. Atomic Design

Offices

  1. Stuttgart
  2. Berlin
  3. Frankfurt

Kontaktperson

Jens Fauth Management

About Experience One AG

Experience One was founded in 2006 and is still run by partners who believe that brands and companies can only be successful in the long term if they realize the full potential of their customer experience. To achieve this, 150 experience engineers create digital solutions at the intersection of technology, design and strategy. From personalizing the customer experience to the product’s UX—from data analysis to holistic applications. With international CX projects for Mercedes-Benz, AOK, Deutsche Bahn, Bosch, Zeiss, Postbank and smart, Experience One is located in Berlin, Frankfurt and Stuttgart.

You might also be interested in this

Cookies