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Video | May 10, 2023

Conversational AI—The New Era of the Internet

At the OMR Festival, Experience One demonstrates how brands and companies can take customer interaction to the next level with Conversational AI.

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Aline Stang Marketing & Communications

ChatGPT, Midjourney & Co.—At the OMR Festival, we demonstrate how brands and companies can use Conversational AI for customer interaction.

At the OMR Masterclass, Kai Müller, Sebastian Luxem, Holger Grünwald, and Luise Hübbe demonstrate what is technologically possible with Conversational AI, which points in the customer journey are particularly exciting now, and why we need to completely redesign the internet and the way people interact with it.


They provide precise use cases and possibilities for customer interaction of brands and companies from the automotive industry, public sector, and insurances.

Impressive—marvelously precise—extreme lively
Experience One shows how conversational AI is changing customer interaction, what is technologically possible and where the customer journey is now becoming particularly exciting.
Masterclass audience
  1. In the OMR masterclass, Experience One shows how customer interaction is being transformed by conversational AI.
  2. ChatGPT, Midjourney & Co. - In the OMR master class, Experience One shows how conversational AI is changing customer interaction.
  3. What is technologically possible and where the customer journey is now becoming particularly exciting, explains Experience One in the OMR Masterclass.
With Conversational AI, we are at the beginning of a new era of the internet. We have to completely rethink all interactions.
Kai Müller, Founder and CEO of Experience One, shows the potential of Conversational AI for the customer interaction of brands and companies.
Kai Müller, Founder and CEO, Experience One

We empower brands and companies to explore the opportunities and tap the potential for their use cases—from strategy to design to technological implementation.

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About Experience One AG

Experience One was founded in 2006 and is still run by partners who believe that brands and companies can only be successful in the long term if they realize the full potential of their customer experience. To achieve this, 150 experience engineers create digital solutions at the intersection of technology, design and strategy. From personalizing the customer experience to the product’s UX—from data analysis to holistic applications. With international CX projects for Mercedes-Benz, AOK, Deutsche Bahn, Bosch, Zeiss, Postbank and smart, Experience One is located in Berlin, Frankfurt and Stuttgart.

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