NextGen CX. Leading through AI.

Experience One Your partner for digital customer experiences

  1. Event

    Let’s talk NextGen CX at DMEXCO 2024

    How can companies use generative AI in a targeted way to transform their customer experience? At DMEXCO, Kai Müller provided the answers.

    Get event insights now
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We create experiences that make a difference

A great customer experience (CX) occurs when customers achieve their goals as quickly and easily as possible. But only if you exceed individual expectations, you can leverage the full business potential.

The right strategy always focuses on pivotal experiences—things that really matter from the customer’s point of view.

At the intersection of technology, design and strategy, we create experiences that make a difference.

Experience One.

We help brands and businesses to tackle three key challenges

We unlock growth

Customer centricity as a strategy

We believe that sustainable business success requires putting real people at the centre of every strategy decision. That’s why we focus on customer behaviour and needs to identify pivotal experiences. Only when you know about the greatest potentials, you can realise them and develop the most effective CX strategy.

We increase efficiency

Data-driven experiences as a tool for success

Data is the foundation for good decisions. But only when you use that data to understand customer goals you can exceed expectations when it matters most. Data evaluation and data use are equally relevant when creating convincing experiences. To handle complexity, it is key to focus on well-defined use cases first and scale results into intelligent customer solutions afterwards.

We deliver innovation

A holistic approach to tech transformation

Digital transformation only gains momentum with tangible and sustainable results. Therefore, we design new processes, products and platforms in a holistic way: end-to-end. We know that for a great customer experience at the interface, a deep integration with business processes, IT and data management is required.

Our services

Experience Consulting

Business design & CX strategy

CX Management & governance

Data analysis & science

Research & insights reports

Experience Design

Service design

UX design

Visual design

Interaction design

Experience Technology

Architectural design

Frontend development

Backend development

DevOps

For brands and companies

Meaningful experiences

New service and mobile app

Mercedes me Flexperience

We created a completely new mobility experience with this new service and mobile app for flexible vehicle booking — the "Netflix for cars".

B2B customer portal

Mercedes OneWeb Vans

We redesigned and developed the global B2B platform and rolled it out in 72 markets.

Business customer application

Postbank Business Assistant

We designed and implemented an intuitive app for freelancers and self-employed, providing a mobile overview of finances and projects as well as offers and invoices at the tap of a button.

Website and customer portal

Bosch Home & Garden

We designed and developed the entire B2C platform consisting of online store, community, MyBosch member area and the "All about DIY" do-it-yourself magazine.

Digital showroom

smart retail digitalisation

We designed, developed and implemented the interactive vehicle configurator for the digital product experience at the point of sale, rolled it out and operated it in six different markets in Europe and Asia.

Intelligent configurator

Mercedes-Benz Lifestyle Configurator

In order to better understand customers and guide them to the right product faster, we developed a self-learning configurator that uses the customer’s lifestyle to suggest the right product.

Online store

Liebeskind e-commerce

We developed the brand strategy for online retail and implemented the store with a user-centric mobile-first approach.

Mobile App

Mercedes me Store

We consulted Mercedes-Benz with the conception of the new app for digital products. We integrated it into the Mercedes-Benz user experience seamlessly so that customers can book and use all me connect services and on-demand features, available for their Mercedes, easily.