Generative AI meets conversational use cases - dream team for innovative customer experiences

Finding the perfect match from millions of possible combinations? This is only possible with expert advice and knowledge of personal needs and preferences. In future, the digital shopping co-pilot will help you find the right products, pre-configurations and features for your personal needs. It never forgets individual preferences, learns continuously and can provide suitable recommendations and additions.

The individual shopping assistant promises 1:1 advice - at scale. For a personalized shopping experience - and increased sales. Also in cross-selling and upselling.

Companies do a lot to design their products and services in a customer-centric way in order to differentiate themselves from the competition. Despite all their efforts, they often fail to do so.

The reasons? Genuine customer insights are rare, data is not accessible to everyone and is also difficult to understand and interpret. Data validation experts are expensive and often have to work within rigid frameworks with little scope for influence.

The Customer Insights Studio brings all information together in one place and uses artificial intelligence to provide easy access to valuable findings and deep insights. The must-have for marketers, project managers, product owners, UX designers and UX researchers.

Enjoyment and success in learning depend heavily on how knowledge is imparted. How can the younger generation in particular acquire knowledge in a compact, playful way that is tailored to their own learning pace and personal preferences? The learning coach of the future makes it possible to familiarize oneself individually with complex topics, for example everything to do with finance.

Based on the respective level of knowledge, personal preferences and financial goals, a personal FinCoach is created that delivers hand-picked learning content in interactive formats.

For banks and financial institutions, but also other companies with knowledge-intensive topics that want to think about customer loyalty from the outset and develop their own brand into a love brand.

In the jungle of offers from service providers, funding options and tariffs, the AI-based chatbot gives energy customers security. Fed with website information and anonymized data from customer service, it engages in direct dialogue and provides transparent, understandable and targeted advice. With technology that speaks the customer's language.

This builds trust, promotes customer autonomy and strengthens customer loyalty. On the way to the right product, the digital AI advisor can also promote sustainable purchasing decisions.