With Agentic AI, we are at the beginning of a new chapter in intelligent AI systems and are experiencing a fundamental shift: Where generative AI has supported us in the past, AI agents will increasingly act independently, make decisions, and take responsibility in the future.
Nowhere is this change more evident than in our daily work: Agentic AI is transforming processes, role profiles, and decision-making. The responsibility and opportunity to shape this change now lies with organizations.
In our whitepaper "Road to Agentic AI. The Fascination of Automation", we spoke with leading experts, gathered insights, and developed a practical roadmap based on real-world project experience. The result is a guide for anyone ready to take action.
In a world of rapid AI advancements, Experience One's 5-level model provides clarity: It categorizes different forms of generative and agentic AI systems – from tools and assistants to autonomous agents – and highlights their characteristics and capabilities. The further development of the AI maturity model from the white paper "Generative AI and the Future of Customer Experience" enables a structured assessment of the current state and the definition of a clear target vision.
Agentic AI only unfolds its full potential when it is systematically planned, scaled and embedded within the organization. This requires more than isolated use cases - it requires structure. Our Agentic AI framework is based on experience from over 30 AI projects. It shows how companies can strategically develop intelligent agents, operate them securely and deploy them company-wide. Built on the three core layers of Experience, Intelligence and Knowledge, the framework provides an overview of the key areas that companies need to address to turn vision into concrete progress.
2025 will be the year of AI workflows, when companies will test their first (partially) autonomous agents, paving the way for fully autonomous systems. But what exactly will this transformation actually look like for companies? In eight in-depth interviews, leading experts from BARMER, Bosch, Mercedes-Benz, Siemens, Trusted AI, ZEISS and Experience One provide practical insights into the reality of business and reflect on their experiences and findings in the context of AI transformation.