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Experience One
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Apr 25, 2024

EO Day 2024 – „NextGen CX. Leading through AI“

At Experience One's EO Day 2024, future shapers come together to develop the new generation of customer experience.
At Experience One's EO Day 2024, future shapers come together to develop the new generation of customer experience.

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Aline Stang Marketing & Communications

Under the motto NextGen CX. Leading through AI, EO Day 2024 presents the future of customer interaction, characterized by German precision and leading AI innovations. AI 'Made in Germany' will revolutionize the next generation of customer experience.

In interesting presentations by leading experts and exciting panel discussions, we will dive deep into use cases from various industries and address key issues of AI-driven transformation

    • how generative AI is leading to a new era of digital Customer Experiences & Knowledge Experiences,
    • how AI, especially generative AI, can act as a significant lever for the speed and degree of penetration of digitization strategies,
    • how even large and complex organizations from different industries can emerge from the AI revolution as innovation leaders,
    • and which insights and approaches from practice appear promising in all of this.
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About Experience One AG

Experience One was founded in 2006 and is still run by partners who believe that brands and companies can only be successful in the long term if they realize the full potential of their customer experience. To achieve this, 150 experience engineers create digital solutions at the intersection of technology, design and strategy. From personalizing the customer experience to the product’s UX—from data analysis to holistic applications. With international CX projects for Mercedes-Benz, AOK, Deutsche Bahn, Bosch, Zeiss, Postbank and smart, Experience One is located in Berlin, Frankfurt and Stuttgart.

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