Newsroom
Nov 23, 2023
CEO wants to save a third of his working time with Digital Twin
Kai Müller wants to save a third of his working time by 2025 with the help of his digital twin. In Business Insider, he talks about why this approach is relevant for all CEOs.
Nov 24, 2023
HR Excellence Awards
"Only Caring is Caring" made it onto the shortlist of the HR Excellence Awards straight away. In addition to the existing offers for employees, the HR concept goes one step further and includes benefits in the areas of flexibility, wellbeing and health.
Nov 17, 2023
Digital Twin – Lebensmittel Zeitung
Three retail and AI experts took to the stage at the Retail Congress 2023: Kai Müller, Stephan Tromp and his Digital Twin discussed the challenges and opportunities of AI for the retail sector. Lebensmittel Zeitung reports.
Nov 15, 2023
Handelskongress 2023
What are the opportunities of generative AI for the retail sector and how can companies position themselves for the future as part of the AI transformation? Meet our digital transformation experts at Handelskongress 2023.
Nov 14, 2023
How companies can tap into AI now
Generative AI is on everyone's lips. The technology could become an absolute game changer for companies and entire industries. But are we even ready for it? Kai Müller on the relevance of AI for companies and what CEOs need to do now to avoid being left behind.
Nov 06, 2023
ADC Digital Conference 2023
At the ADC Digital Conference in Düsseldorf, Holger Grünwald, an expert in banking and insurance, talks about the customer experience of the future.
Oct 19, 2023
EO Day 2023: rethink – Generative AI
On 19 October, future designers from the fields of product, data, technology, design and marketing met in Berlin. From exciting keynotes and a lively panel discussion, the visitors were able to take home new impulses. Read now.
Sep 29, 2023
The administrative process of the future
How can we leverage the potential of the new AI generation and rethink citizen orientation in administration? Kai Müller with a specialist article in "Wissensmanagement".
Sep 25, 2023
CONNECT23 – Re:think
At our annual company event CONNECT, we focused this time on the practical application of AI tools. Over three days together in Berlin, we had plenty of time to learn, listen and exchange ideas.
Sep 20, 2023
Gamechanger for the German economy
Generative AI belongs at the top of every CEO’s agenda. At Digital X, Kai Müller explains why every company must now build its own branded AI experience.
Jul 25, 2023
AI-driven Transformation to Recruiting
Represented twice: from AI-driven transformation in the mobility sector to the best employer experience for tech recruiting—“WeAreDevelopers World Congress”.
Jul 20, 2023
stern Reporter Cloned!
Author Stephan Maus now exists twice. We created his digital twin in a 24-hour experiment. How did we go about it and how true to the original is the twin really? In stern, the reporter reveals what happens when you meet your alter ego.
Jul 18, 2023
UX Design Award: Public Choice
With our innovative sales platform “Digital Fashion Showroom” for OLYMP, we rethink fashion sales completely and transform sales appointments into buying experiences that make a difference: phygital, co-creative, and end-to-end. Nominated for UX Design Award.
Jul 05, 2023
The Future of Retail Experience (video)
Only with a relentless customer-centric view the digital and the real world can be interweaved to form an exceptional brand experience in the omni-channel retail. Jens Fauth is sharing learning and best practices at Digital Signage Summit Europe 2023 in Munich.
Jun 29, 2023
How AI is Changing the Web (Podcast in German)
Do we still need a browser, or will a digital co-pilot pick us up in the future? Why companies need to start experimenting now.
Jun 13, 2023
Conversational AI for tomorrow’s Customer Experience (Video in German)
At “Digitale Kundenerfahrung 2023”, Holger Grünwald shows how banks and insurance companies can use new AI technologies for customer interaction.
Jun 01, 2023
Holger Grünwald appointed Managing Director
Comeback after eleven years: Holger Grünwald joins the management team at Experience One and pushes the digital transformation of corporate customers with Conversational AI.
Jun 14, 2023
From Hype to Reality with Conversational AI (Video in German)
At the XI Forum in Cologne, Luise Hübbe and Kai Müller will show what changes Conversational AI has on different industries and which steps are absolutely necessary on the way to an AI-driven Customer Experience.
May 30, 2023
The Digital Editor
Can you clone a journalist in just 24 hours with Generative AI? In a self-experiment with the editor of a major German weekly magazine, we took up the challenge and built the “digital twin”.
May 10, 2023
Conversional AI—The New Era of the Internet (Video in German)
ChatGPT, Midjourney & Co.—In the OMR Masterclass, Experience One demonstrates how to build a “digital twin” within a couple of hours. We lift up the customer experience showing concrete use cases for insurances, public sector, and automotive.
May 04, 2023
Deutscher Digital Award for OLYMP
The digital fashion showroom, developed for the shirt manufacturer OLYMP, received the “Deutscher Digital Award” for its excellent user experience.
Apr 25, 2023
The rise of Generative AI
Artificial intelligence is fundamentally changing the way people interact with brands and companies. In the latest TIA Report, Kai Müller takes a closer look at the consumer perspective and the potential of Generative AI.
Mar 15, 2023
Interview with Top Interactive Agencies
Managing Director, Jens Fauth talks in an interview with Top Interactive Agencies about technological developments, customer experience, and his personal career.
Jan 31, 2023
The Anti-Exit-Strategy
More and more start-ups have one common goal: a quick exit. Kai Müller shows how, in contrast, an entrepreneurial attitude produces more resilient and innovative companies.
Jan 16, 2023
Small talk with “New Business” Magazine
Kai Müller, CEO and founder of Experience One, makes “small talk” with “New Business” Magazine, shares why mini-events are key to healthy corporate culture, and what his most important pitch win was.
Dec 23, 2022
From New Work to Employee Experience (Podcast in German)
In the “New Work Chat” podcast, Kai Müller talks about insights from customer experience design and how they can be used for a positive employee experience.
Dec 21, 2022
Close Up
Power Rangers, cappuccino, and the Markus-Lanz-show: In the management blog of “WirtschaftsWoche”, CEO Kai Müller shares insights into personal matters and everyday life at his company Experience One.
Dec 19, 2022
Future Shaping vs. Unicorn Chasing
Kai Müller, CEO of Experience One, explains why it is crucial that founders don’t just look at the exit, but set their company up for the long term and sustainability.
Nov 23, 2022
Tech for Good
In his guest article, Kai Müller explains how companies can use a customer-centric approach to benefit from the zeitgeist of sustainable behavior.
Nov 23, 2022
The Connected Car Experience for Generation CX (Video in German)
What does the new Generation CX demand from connectivity and the in-vehicle experience? Kai Müller and Marco Gehrig reveal what really matters.
Nov 08, 2022
Competing for Connected Consumers
In his guest article, Kai Müller describes how German manufacturers can secure their future viability through digital connectivity.
Nov 03, 2022
New Look and Feel for the “AOK Gesundheitsmagazin”
The health magazine now also fits seamlessly into the web presence of Germany's largest health insurance company thanks to a UX/UI refresh.
Oct 10, 2022
Car Connectivity & Customer Experience (Podcast in German)
In the podcast “Tech und Trara”, Kai Müller points out the influence of connectivity on the in-car customer experience and the interplay with autonomous driving.
Sep 14, 2022
The Future of Digital Ordering and Showrooms
CX expert Jens Fauth and Tina Anschütz from OLYMP discussed together with Daniel Schmidt from s.Oliver at the “Digital Fashion Summit”.
Aug 31, 2022
Corporate Event CONNECT22
The motto of our CONNECT22: inspire, grow, create. Around 130 experience engineers came together for three days to shape the future.
Aug 04, 2022
Reinforcement of the Management
Luise Hübbe joins the Experience One management team as Managing Director and Chief Strategy Officer and Christian Pusch as Managing Director.
Jul 06, 2022
Digital Showroom: How Fashion Order Works Today (Video in German)
How is a “phygital” experience created in the fashion showroom? Tina Anschütz from OLYMP and Jens Fauth will show this in their presentation at the “Online B2B Conference”.
Jun 30, 2022
Our Most Rewarding Project 2022: Ukrainian Youth Club
The initiative founded by Experience One offered around 100 young war refugees from Ukraine a place for integration, learning and fun.
Jun 09, 2022
First-Class User Experience
The Mercedes me Store app – shopping app for connected cars and marketplace for other offers – was honored again for its first-class user experience.
Apr 29, 2022
EO Day 2022: Customer Centricity (Video)
How can customer centricity be established as a strategy, mindset, and as a part of the culture in corporations? At the EO Day 2022, Julia Koch, Sven Markschläger, Sandra Cameron and Kai Müller discuss the challenges in large organizations.
Apr 25, 2022
Unique House Configurator for Eco-Friendly Designer Homes
By using the innovative house configurator, home-builders can design an eco-friendly designer home tailored to their individual needs.
Nov 12, 2021
Award-winning User Interface for Bosch
The User Interface of the Bosch Digital Design System wins the “Red Dot Award” 2021 in the category “Brands & Communication Design”.
Sep 09, 2021
Award for Mercedes me Store App
With its innovative marketplace approach and intuitive user experience, the Mercedes me Store app convinced the jury of the AutoVision Awards.
Sep 08, 2021
CX Leadership Masterclass: How to Pitch CX to Your CEO (Video)
Many customer experience (CX) initiatives do not make it to the customer. A strong CX narrative ensures the success of the project.
Sep 07, 2021
Customer Experience – A single experience changes everything (Podcast in German)
In the podcast “Handel 4.0” with Jenny Ueberbergs, Kai Müller talks about topics related to Tesla, user behavior and what defines a good customer experience.
Sep 07, 2021
Designing Products and Services for the Generation CX (Video)
Together, Marco Gehrig and Kai Müller reveal the winning strategies and lessons learned from their work on the award-winning Mercedes me Store app.
May 27, 2021
Tackling the Complexity of In-Car Commerce (Video)
At “E-Commerce Berlin Expo”, Kai Müller and Marco Gehrig from Mercedes-Benz show how to tackle the challenges of in-car commerce.
Apr 22, 2021
Distinguished User Experience
The Mercedes me Store app convinced the jury of the “Deutscher Digital Award” in two categories with its outstanding user experience.
Mar 05, 2021
Bosch Brand Guide Awarded
The Bosch Brand Guide receives a Special Mention at the German Design Award 2021 in the category “Excellent Communications Design | Brand Identity”.
Feb 12, 2021
Too many touchpoints ruin the customer experience
In the “Horizont” guest article, Kai Müller explains what really matters when it comes to customer experience.