Newsroom

Apr 25, 2024

EO Day 2024 „NextGen CX. Leading through AI“

On April 25, we will present the future of customer interaction. In interesting presentations by leading experts and exciting panel discussions, we will dive deep into use cases and address key issues of AI-driven transformation.

Podcast | Mar 27, 2024

AI transformation in Marketing—Podcast „Vor der Welle“

AI has the potential to change everything—and it will. What will be important for content creation in the future, how AI assistants can be used to create better experiences and what German companies should do now to avoid missing out: Listen now.

Mar 22, 2024

Knowledge is the new gold

In the future, “knowledge” will be the new gold, not “data”. Generative AI is the driver of innovation—from marketing to the entire company.

Podcast | Mar 14, 2024

From FOMO to FOBO – STRAT TALKS

In the "Strat Talks" podcast, Nina Haller shares her AI expertise and explains the potential the technology offers for the creative industries, but also for all other companies.

Feb 09, 2024

How to Pitch Innovation like a Changemaker

In the “Digital Future Challenge” ideas competition organized by Initiative D21 and the Deloitte Foundation, Experience One is supporting future changemakers from all over Germany with their pitches for innovative AI solutions.

Feb 07, 2024

Experience One wins international “Climate Alliance” network

In the competition for the “Stadtradeln” campaign, the UX/UI concept is a convincing combination of playful, interactive and motivating approaches, with the aim of encouraging even more people to make an active contribution to climate protection.

Feb 01, 2024

AI transformation of the communications industry

AI makes us faster, more efficient and smarter - and will revolutionize the way we approach customers. As a result, the role of marketers must also fundamentally evolve. As a member of the general association of communications agencies GWA e.V., we would like to help shape the ch...

Jan 25, 2024

Nina Haller appointed Chief Marketing Officer

The marketing and digital expert wants to put generative AI on the agenda of all CMOs in order to secure a strategic competitive advantage and innovation leadership for companies.

Jan 24, 2024

ESG data platform Dataland launched

Dataland, the innovative and community-oriented platform for ESG data, is creating a data marketplace for fair and transparent data trading. UX, UI and frontend development come from Experience One as a partner of the project.

Jan 16, 2024

Inclupreneur program

As a part of the current cohort of the “Inklupreneur program”, which is a project to promote the inclusion of people with disabilities, we want to create awareness, sensitize and identify blind spots.

Jan 12, 2024

Can an AI run a company?

As part of SAP's "The Art of Business" event during the World Economic Forum in Davos, Kai Müller gives impulses on how Generative AI will change the role of the CEO - and what decision-makers need to do now.

Jan 08, 2024

IDZ Membership

By becoming a member of the International Design Center (IDZ) Berlin, we aim to promote networking and the exchange of knowledge and experience for better user experiences.

Dec 07, 2023

We say Thank You!

After six years with the B2B platform OneWeb Vans, which we were able to accompany from conception to development to rollout and ongoing operation, we’re saying goodbye to this project—and continuing to work together on other levels.

Dec 07, 2023

Sebastian Luxem appointed Chief Technology Officer

Experience One appoints Sebastian Luxem as CTO and continues to rely strongly on technology as a driver of innovation.

Dec 01, 2023

Vehicle leasing has never been easier

Anyone who wants to lease a vehicle online is usually faced with a complex process that can quickly become overwhelming. Together with Mercedes-Benz, we have fully digitalized the online contract conclusion process and taken the customer experience to the next level.

Dec 01, 2023

Will generative AI cost us jobs?

Generative AI will change the working world of the future. In its article on digital CEO twins, t3n magazine outlines what this could look like today.

Nov 28, 2023

AI innovation with a digital doppelganger

By integrating digital twins, the potential of AI can be developed in different business areas and industries. Report in Page Magazine for Design, Code and Business.

Nov 24, 2023

HR Excellence Awards

"Only Caring is Caring" made it onto the shortlist of the HR Excellence Awards straight away. In addition to the existing offers for employees, the HR concept goes one step further and includes benefits in the areas of flexibility, wellbeing and health.

Nov 23, 2023

CEO wants to save a third of his working time with Digital Twin

Kai Müller wants to save a third of his working time by 2025 with the help of his digital twin. In Business Insider, he talks about why this approach is relevant for all CEOs.

Nov 17, 2023

Digital Twin – Lebensmittel Zeitung

Three retail and AI experts took to the stage at the Retail Congress 2023: Kai Müller, Stephan Tromp and his Digital Twin discussed the challenges and opportunities of AI for the retail sector. Lebensmittel Zeitung reports.

Nov 15, 2023

Handelskongress 2023

What are the opportunities of generative AI for the retail sector and how can companies position themselves for the future as part of the AI transformation? Meet our digital transformation experts at Handelskongress 2023.

Nov 14, 2023

How companies can tap into AI now

Generative AI is on everyone's lips. The technology could become an absolute game changer for companies and entire industries. But are we even ready for it? Kai Müller on the relevance of AI for companies and what CEOs need to do now to avoid being left behind.

Nov 06, 2023

ADC Digital Conference 2023

At the ADC Digital Conference in Düsseldorf, Holger Grünwald, an expert in banking and insurance, talks about the customer experience of the future.

Oct 19, 2023

EO Day 2023: rethink – Generative AI

On 19 October, future designers from the fields of product, data, technology, design and marketing met in Berlin. From exciting keynotes and a lively panel discussion, the visitors were able to take home new impulses. Read now.

Sep 29, 2023

The administrative process of the future

How can we leverage the potential of the new AI generation and rethink citizen orientation in administration? Kai Müller with a specialist article in "Wissensmanagement".

Sep 25, 2023

CONNECT23 – Re:think

At our annual company event CONNECT, we focused this time on the practical application of AI tools. Over three days together in Berlin, we had plenty of time to learn, listen and exchange ideas.

Video | Sep 20, 2023

Gamechanger for the German economy

Generative AI belongs at the top of every CEO’s agenda. At Digital X, Kai Müller explains why every company must now build its own branded AI experience.

Jul 25, 2023

AI-driven Transformation to Recruiting

Represented twice: from AI-driven transformation in the mobility sector to the best employer experience for tech recruiting—“WeAreDevelopers World Congress”.

Jul 20, 2023

stern Reporter Cloned!

Author Stephan Maus now exists twice. We created his digital twin in a 24-hour experiment. How did we go about it and how true to the original is the twin really? In stern, the reporter reveals what happens when you meet your alter ego.

Jul 18, 2023

UX Design Award: Public Choice

With our innovative sales platform “Digital Fashion Showroom” for OLYMP, we rethink fashion sales completely and transform sales appointments into buying experiences that make a difference: phygital, co-creative, and end-to-end. Nominated for UX Design Award.

Video | Jul 05, 2023

The Future of Retail Experience

Only with a relentless customer-centric view the digital and the real world can be interweaved to form an exceptional brand experience in the omni-channel retail. Jens Fauth is sharing learning and best practices at Digital Signage Summit Europe 2023 in Munich.

Podcast | Jun 29, 2023

How AI is Changing the Web

Do we still need a browser, or will a digital co-pilot pick us up in the future? Why companies need to start experimenting now.

Video | Jun 13, 2023

Conversational AI for tomorrow’s Customer Experience (Video in German)

At “Digitale Kundenerfahrung 2023”, Holger Grünwald shows how banks and insurance companies can use new AI technologies for customer interaction.

Jun 01, 2023

Engagement for digital society

Experience One has joined D21 initiative to promote digital change in Germany and focus on user-centered digital transformation.

Jun 01, 2023

Holger Grünwald appointed Managing Director

Comeback after eleven years: Holger Grünwald joins the management team at Experience One and pushes the digital transformation of corporate customers with Conversational AI.

Video | Jun 14, 2023

From Hype to Reality with Conversational AI

At the XI Forum in Cologne, Luise Hübbe and Kai Müller will show what changes Conversational AI has on different industries and which steps are absolutely necessary on the way to an AI-driven Customer Experience.

May 30, 2023

The Digital Editor

Can you clone a journalist in just 24 hours with Generative AI? In a self-experiment with the editor of a major German weekly magazine, we took up the challenge and built the “digital twin”.

Video | May 10, 2023

Conversional AI—The New Era of the Internet

ChatGPT, Midjourney & Co.—In the OMR Masterclass, Experience One demonstrates how to build a “digital twin” within a couple of hours. We lift up the customer experience showing concrete use cases for insurances, public sector, and automotive.

May 04, 2023

Deutscher Digital Award for OLYMP

The digital fashion showroom, developed for the shirt manufacturer OLYMP, received the “Deutscher Digital Award” for its excellent user experience.

Apr 25, 2023

The rise of Generative AI

Artificial intelligence is fundamentally changing the way people interact with brands and companies. In the latest TIA Report, Kai Müller takes a closer look at the consumer perspective and the potential of Generative AI.

Mar 15, 2023

Interview with Top Interactive Agencies

Managing Director, Jens Fauth talks in an interview with Top Interactive Agencies about technological developments, customer experience, and his personal career.

Jan 31, 2023

The Anti-Exit-Strategy

More and more start-ups have one common goal: a quick exit. Kai Müller shows how, in contrast, an entrepreneurial attitude produces more resilient and innovative companies.

Jan 16, 2023

Small talk with “New Business” Magazine

Kai Müller, CEO and founder of Experience One, makes “small talk” with “New Business” Magazine, shares why mini-events are key to healthy corporate culture, and what his most important pitch win was.

Podcast | Dec 23, 2022

From New Work to Employee Experience

In the “New Work Chat” podcast, Kai Müller talks about insights from customer experience design and how they can be used for a positive employee experience.

Dec 21, 2022

Close Up

Power Rangers, cappuccino, and the Markus-Lanz-show: In the management blog of “WirtschaftsWoche”, CEO Kai Müller shares insights into personal matters and everyday life at his company Experience One.

Dec 19, 2022

Future Shaping vs. Unicorn Chasing

Kai Müller, CEO of Experience One, explains why it is crucial that founders don’t just look at the exit, but set their company up for the long term and sustainability.

Nov 23, 2022

Tech for Good

In his guest article, Kai Müller explains how companies can use a customer-centric approach to benefit from the zeitgeist of sustainable behavior.

Video | Nov 23, 2022

The Connected Car Experience for Generation CX

What does the new Generation CX demand from connectivity and the in-vehicle experience? Kai Müller and Marco Gehrig reveal what really matters.

Nov 08, 2022

Competing for Connected Consumers

In his guest article, Kai Müller describes how German manufacturers can secure their future viability through digital connectivity.

Nov 03, 2022

New Look and Feel for the “AOK Gesundheitsmagazin”

The health magazine now also fits seamlessly into the web presence of Germany's largest health insurance company thanks to a UX/UI refresh.

Podcast | Oct 10, 2022

Car Connectivity & Customer Experience

In the podcast “Tech und Trara”, Kai Müller points out the influence of connectivity on the in-car customer experience and the interplay with autonomous driving.

Sep 14, 2022

The Future of Digital Ordering and Showrooms

CX expert Jens Fauth and Tina Anschütz from OLYMP discussed together with Daniel Schmidt from s.Oliver at the “Digital Fashion Summit”.

Aug 31, 2022

Corporate Event CONNECT22

The motto of our CONNECT22: inspire, grow, create. Around 130 experience engineers came together for three days to shape the future.

Aug 04, 2022

Reinforcement of the Management

Luise Hübbe joins the Experience One management team as Managing Director and Chief Strategy Officer and Christian Pusch as Managing Director.

Video | Jul 06, 2022

Digital Showroom: How Fashion Order Works Today

How is a “phygital” experience created in the fashion showroom? Tina Anschütz from OLYMP and Jens Fauth will show this in their presentation at the “Online B2B Conference”.

Jun 30, 2022

Our Most Rewarding Project 2022: Ukrainian Youth Club

The initiative founded by Experience One offered around 100 young war refugees from Ukraine a place for integration, learning and fun.

Jun 09, 2022

First-Class User Experience

The Mercedes me Store app – shopping app for connected cars and marketplace for other offers – was honored again for its first-class user experience.

Video | Apr 29, 2022

EO Day 2022: Customer Centricity

How can customer centricity be established as a strategy, mindset, and as a part of the culture in corporations? At the EO Day 2022, Julia Koch, Sven Markschläger, Sandra Cameron and Kai Müller discuss the challenges in large organizations.

Apr 25, 2022

Unique House Configurator for Eco-Friendly Designer Homes

By using the innovative house configurator, home-builders can design an eco-friendly designer home tailored to their individual needs.

Nov 12, 2021

Award-winning User Interface for Bosch

The User Interface of the Bosch Digital Design System wins the “Red Dot Award” 2021 in the category “Brands & Communication Design”.

Sep 09, 2021

Award for Mercedes me Store App

With its innovative marketplace approach and intuitive user experience, the Mercedes me Store app convinced the jury of the AutoVision Awards.

Video | Sep 08, 2021

CX Leadership Masterclass: How to Pitch CX to Your CEO

Many customer experience (CX) initiatives do not make it to the customer. A strong CX narrative ensures the success of the project.

Podcast | Sep 07, 2021

Customer Experience – A single experience changes everything

In the podcast “Handel 4.0” with Jenny Ueberbergs, Kai Müller talks about topics related to Tesla, user behavior and what defines a good customer experience.

Video | Sep 07, 2021

Designing Products and Services for the Generation CX

Together, Marco Gehrig and Kai Müller reveal the winning strategies and lessons learned from their work on the award-winning Mercedes me Store app.

Video | May 27, 2021

Tackling the Complexity of In-Car Commerce

At “E-Commerce Berlin Expo”, Kai Müller and Marco Gehrig from Mercedes-Benz show how to tackle the challenges of in-car commerce.

Apr 22, 2021

Distinguished User Experience

The Mercedes me Store app convinced the jury of the “Deutscher Digital Award” in two categories with its outstanding user experience.

Mar 05, 2021

Bosch Brand Guide Awarded

The Bosch Brand Guide receives a Special Mention at the German Design Award 2021 in the category “Excellent Communications Design | Brand Identity”.

Feb 12, 2021

Too many touchpoints ruin the customer experience

In the “Horizont” guest article, Kai Müller explains what really matters when it comes to customer experience.