Newsroom

Apr 25, 2024

EO Day 2024 „NextGen CX. Leading through AI“

On April 25, we will present the future of customer interaction. In interesting presentations by leading experts and exciting panel discussions, we will dive deep into use cases and address key issues of AI-driven transformation.

Jan 12, 2024

Can an AI run a company?

As part of SAP's "The Art of Business" event during the World Economic Forum in Davos, Kai Müller gives impulses on how Generative AI will change the role of the CEO - and what decision-makers need to do now.

Nov 15, 2023

Handelskongress 2023

What are the opportunities of generative AI for the retail sector and how can companies position themselves for the future as part of the AI transformation? Meet our digital transformation experts at Handelskongress 2023.

Nov 06, 2023

ADC Digital Conference 2023

At the ADC Digital Conference in Düsseldorf, Holger Grünwald, an expert in banking and insurance, talks about the customer experience of the future.

Oct 19, 2023

EO Day 2023: rethink – Generative AI

On 19 October, future designers from the fields of product, data, technology, design and marketing met in Berlin. From exciting keynotes and a lively panel discussion, the visitors were able to take home new impulses. Read now.

Sep 25, 2023

CONNECT23 – Re:think

At our annual company event CONNECT, we focused this time on the practical application of AI tools. Over three days together in Berlin, we had plenty of time to learn, listen and exchange ideas.

Video | Sep 20, 2023

Gamechanger for the German economy

Generative AI belongs at the top of every CEO’s agenda. At Digital X, Kai Müller explains why every company must now build its own branded AI experience.

Jul 25, 2023

AI-driven Transformation to Recruiting

Represented twice: from AI-driven transformation in the mobility sector to the best employer experience for tech recruiting—“WeAreDevelopers World Congress”.

Video | Jul 05, 2023

The Future of Retail Experience

Only with a relentless customer-centric view the digital and the real world can be interweaved to form an exceptional brand experience in the omni-channel retail. Jens Fauth is sharing learning and best practices at Digital Signage Summit Europe 2023 in Munich.

Video | Jun 13, 2023

Conversational AI for tomorrow’s Customer Experience (Video in German)

At “Digitale Kundenerfahrung 2023”, Holger Grünwald shows how banks and insurance companies can use new AI technologies for customer interaction.

Video | Jun 14, 2023

From Hype to Reality with Conversational AI

At the XI Forum in Cologne, Luise Hübbe and Kai Müller will show what changes Conversational AI has on different industries and which steps are absolutely necessary on the way to an AI-driven Customer Experience.

Video | May 10, 2023

Conversional AI—The New Era of the Internet

ChatGPT, Midjourney & Co.—In the OMR Masterclass, Experience One demonstrates how to build a “digital twin” within a couple of hours. We lift up the customer experience showing concrete use cases for insurances, public sector, and automotive.

Video | Nov 23, 2022

The Connected Car Experience for Generation CX

What does the new Generation CX demand from connectivity and the in-vehicle experience? Kai Müller and Marco Gehrig reveal what really matters.

Sep 14, 2022

The Future of Digital Ordering and Showrooms

CX expert Jens Fauth and Tina Anschütz from OLYMP discussed together with Daniel Schmidt from s.Oliver at the “Digital Fashion Summit”.

Aug 31, 2022

Corporate Event CONNECT22

The motto of our CONNECT22: inspire, grow, create. Around 130 experience engineers came together for three days to shape the future.

Video | Jul 06, 2022

Digital Showroom: How Fashion Order Works Today

How is a “phygital” experience created in the fashion showroom? Tina Anschütz from OLYMP and Jens Fauth will show this in their presentation at the “Online B2B Conference”.

Video | Apr 29, 2022

EO Day 2022: Customer Centricity

How can customer centricity be established as a strategy, mindset, and as a part of the culture in corporations? At the EO Day 2022, Julia Koch, Sven Markschläger, Sandra Cameron and Kai Müller discuss the challenges in large organizations.

Video | Sep 08, 2021

CX Leadership Masterclass: How to Pitch CX to Your CEO

Many customer experience (CX) initiatives do not make it to the customer. A strong CX narrative ensures the success of the project.

Video | Sep 07, 2021

Designing Products and Services for the Generation CX

Together, Marco Gehrig and Kai Müller reveal the winning strategies and lessons learned from their work on the award-winning Mercedes me Store app.

Video | May 27, 2021

Tackling the Complexity of In-Car Commerce

At “E-Commerce Berlin Expo”, Kai Müller and Marco Gehrig from Mercedes-Benz show how to tackle the challenges of in-car commerce.