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Experience One

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Experience One’s EO Day “rethink: Generative AI” opens minds for fresh approaches with generative AI.
Oct 19, 2023
rethink: Generative AI
On October 19, starting at 5 p.m., inspiring keynotes and a lively panel discussion will open minds to fresh approaches with generative AI: from e-commerce to administration, from website to consultation. Register now!
Kai Müller, CEO of Experience One, explains at Digital X why every company needs to build its own branded AI experience.
Sep 20, 2023
Gamechanger for the German economy
Generative AI belongs at the top of every CEO’s agenda. In the keynote and panel, Kai Müller explains why every company must now build its own branded AI experience.
Luise Hübbe, CSO at Experience One, speaks about AI-driven transformation in the mobility sector at the “WeAreDevelopers World Congress”.
Jul 25, 2023
AI-driven Transformation to Recruiting
Represented twice: from AI-driven transformation in the mobility sector to the best employer experience for tech recruiting—“WeAreDevelopers World Congress”.
Jens Fauth from Experience One shares learnings and best practices in digital retail at Digital Signage Summit Europe 2023 in Munich.
Jul 05, 2023
The Future of Retail Experience (video)
Only with a relentless customer-centric view the digital and the real world can be interweaved to form an exceptional brand experience in the omni-channel retail. Jens Fauth is sharing learning and best practices at Digital Signage Summit Europe 2023 in Munich.
Holger Grünwald, Managing Director of Experience One, shows use cases for Conversational AI at “Digital Customer Experience 2023”.
Jun 13, 2023
Conversational AI for tomorrow’s Customer Experience (Video in German)
At “Digitale Kundenerfahrung 2023”, Holger Grünwald shows how banks and insurance companies can use new AI technologies for customer interaction.
Luise Hübbe and Kai Müller, Experience One, will show at the XI Forum which steps are necessary on the way to an AI-driven customer experience.
Jun 14, 2023
From Hype to Reality with Conversational AI (Video in German)
At the XI Forum in Cologne, Luise Hübbe and Kai Müller will show what changes Conversational AI has on different industries and which steps are absolutely necessary on the way to an AI-driven Customer Experience.
ChatGPT & Co.: At the OMR Festival 2023, Experience One shows how Conversational AI shapes the customer experience of the future.
May 10, 2023
Conversional AI—The New Era of the Internet (Video in German)
ChatGPT, Midjourney & Co.—In the OMR Masterclass, Experience One demonstrates how to build a “digital twin” within a couple of hours. We lift up the customer experience showing concrete use cases for insurances, public sector, and automotive.
The Connected Car Experience for Generation CX - Kai Müller from Experience One and Marco Gehrig from Mercedes-Benz will discuss this topic at Moonova.
Nov 23, 2022
The Connected Car Experience for Generation CX (Video in German)
What does the new Generation CX demand from connectivity and the in-vehicle experience? Kai Müller and Marco Gehrig reveal what really matters.
The future of digital ordering and showrooms is the basis of the panel discussion at the “Digital Fashion Summit”.
Sep 14, 2022
The Future of Digital Ordering and Showrooms
CX expert Jens Fauth and Tina Anschütz from OLYMP discussed together with Daniel Schmidt from s.Oliver at the “Digital Fashion Summit”.
130 Experience Engineers gathered at CONNECT22 to spend three days shaping the future together.
Aug 31, 2022
Corporate Event CONNECT22
The motto of our CONNECT22: inspire, grow, create. Around 130 experience engineers came together for three days to shape the future.
The OLYMP Digital Showroom by Experience One shows how B2B sales must be today: co-creative, phygital, anywhere.
Jul 06, 2022
Digital Showroom: How Fashion Order Works Today (Video in German)
How is a “phygital” experience created in the fashion showroom? Tina Anschütz from OLYMP and Jens Fauth will show this in their presentation at the “Online B2B Conference”.
CX-Experten sprechen über ihre Herausforderungen, Learnings und erfolgreichen Strategien für die Umwandlung in kundenzentrierten Organisationen.
Apr 29, 2022
EO Day 2022: Customer Centricity (Video)
How can customer centricity be established as a strategy, mindset, and as a part of the culture in corporations? At the EO Day 2022, Julia Koch, Sven Markschläger, Sandra Cameron and Kai Müller discuss the challenges in large organizations.
Sep 08, 2021
CX Leadership Masterclass: How to Pitch CX to Your CEO (Video)
Many customer experience (CX) initiatives do not make it to the customer. A strong CX narrative ensures the success of the project.
Sep 07, 2021
Designing Products and Services for the Generation CX (Video)
Together, Marco Gehrig and Kai Müller reveal the winning strategies and lessons learned from their work on the award-winning Mercedes me Store app.
Experience One shows how to tackle the challenges of in-car commerce by providing insights from the Mercedes me Store app.
May 27, 2021
Tackling the Complexity of In-Car Commerce (Video)
At “E-Commerce Berlin Expo”, Kai Müller and Marco Gehrig from Mercedes-Benz show how to tackle the challenges of in-car commerce.

About Experience One AG

Experience One was founded in 2006 and is still run by partners who believe that brands and companies can only be successful in the long term if they realize the full potential of their customer experience. To achieve this, 150 experience engineers create digital solutions at the intersection of technology, design and strategy. From personalizing the customer experience to the product’s UX—from data analysis to holistic applications. With international CX projects for Mercedes-Benz, AOK, Deutsche Bahn, Bosch, Zeiss, Postbank and smart, Experience One is located in Berlin, Frankfurt and Stuttgart.

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